How to Proceed When Software Isn't Available or Updated on The Wonder

Welcome to this detailed tutorial on how to handle situations where specific software isn't available or isn't in the latest version on The Wonder platform. The Wonder is a cloud desktop platform that offers a complete virtual environment, accessible via Chrome browser, without local installations. Ideal for families, the family plan includes unlimited users, Windows in the latest version, updated Office package (Word, Excel and PowerPoint), unlimited storage in MYDOCS and email (@thewonder.email), plus VoIP telephony with unlimited calls. With a library of over 8,000 software – from productivity tools to educational and entertainment applications – it's possible that a specific program, whether niche or newly released, isn't available or updated due to licenses, compatibility or pending tests. This guide explains how to check availability, explore alternatives, request inclusion or updates and, now, how to participate in the voting process to suggest new software.

The process takes about 10-15 minutes per request, with additional steps for voting. This tutorial and its concepts apply to all plans. Let's go to the details to ensure your family has access to the right tools.

Why This Happens and the Benefits of Requesting and Voting for Inclusion?

The Wonder maintains a vast list of pre-approved software to ensure stability, security and compliance with laws like GDPR, COPPA (for child profiles), among others. With over 8,000 options, the platform covers open source tools and proprietary tools. However, proprietary software (e.g., Adobe Photoshop) may require additional licenses, while open-source programs may not be in the latest version due to compatibility testing in the cloud environment.

Requesting or voting for software inclusion offers benefits:

• Family Personalization: Add tools for education, work or hobbies, such as language learning software.
• Automatic Updates: After inclusion, software is kept updated, reducing security risks.
• Cost-Effective: In the family plan, standard inclusions have no extra cost; premium software may require additional payments.
• Integrated Security: Requests and votes go through review to avoid malware, with parental controls available.
• Community Participation: Voting allows users to influence the library, prioritizing popular software.

Prerequisites:

• Active account on The Wonder.
• Dashboard access as responsible.
• Software details: name, desired version, official link and reason for request.

If you don't have an account, follow the registration tutorial to create one.

Step 1: Checking Software Availability on The Wonder

Access The Wonder dashboard. In the "My Contract" menu, locate the "Software" section. Use the search bar to type the software name.

If the software is listed:

• Click to check the installed version and compare with the official site.
• Note the current and desired versions for the update request.

If not:

• Click "View All" to explore the complete list of over 8,000 software, organized by categories (Productivity, Education, etc.).
• Check alternatives, such as Shotcut for video editing instead of Adobe Premiere.

Tip: In the family plan, use parental controls to restrict installations on child profiles. Test the software on your profile before releasing it to others.

If the software isn't available or updated, proceed to the next step.

Step 2: Exploring Internal Alternatives

Before requesting or voting, check alternatives on the platform. The Wonder library includes tools like VS Code for programming, GIMP for graphic design and educational apps. Access "Knowledge Base" and search for "available software" to consult the dynamic list, updated monthly. For example:

• For video editing, check Shotcut or Kdenlive.
• For programming, explore Python, Java or Jupyter Notebook.

If no alternative meets your needs, you can request inclusion and vote for the software.

Security tip: Prioritize open-source software for faster approvals. Avoid suggesting programs with inappropriate content, which may be rejected.

Step 3: Requesting Software Inclusion or Update

In the dashboard, go to "Support" > "Open Ticket" and select "Software Request". Fill out the form:

• Software Name*: Exact, such as "Mozilla Firefox 120.0".
• Desired Version*: For updates, specify (e.g., "Update from 115.0 to 120.0").
• Official Link*: Developer URL (e.g., firefox.com).
• Request Reason*: Example: "Needed for graphic design classes."
• Family Plan Impact: Indicate how many users will benefit.
• Optional Attachments: Screenshots of the error or official version.

Send the ticket. You'll receive confirmation via email. Support analyzes within 48 hours, checking compatibility, licenses and security.

Practical tip: Use The Wonder's VoIP for free support calls. For responsible persons without active desktop, access via Chrome on mobile.

Step 4: Voting for Inclusion of Unavailable Software

If the software isn't in the library, you can participate in The Wonder's community voting system, which allows suggesting and supporting the inclusion of new programs. In the dashboard, go to "Software Voting". Follow the steps:

• Search Software: Use the search bar to check if the software has already been suggested by other users. Example: "Audacity 3.6".
• Create New Suggestion: If not listed, click "Suggest New Software". Fill out:
  • Software Name*: Exact name.
  • Official Link*: Developer site.
  • Description and Justification*: Explain why it's useful, such as "Audacity for audio editing in school projects".
  • Category: Choose between Productivity, Education, Entertainment, etc.
• Send Suggestion: After sending, the software enters the voting list.
• Vote: If the software has already been suggested, click "Vote" next to the name. Each user has up to 5 monthly votes.
• Track Progress: Software with more votes is prioritized for analysis. Check status in "Software Voting".

Support reviews popular suggestions weekly, considering technical feasibility and demand. You'll be notified if the software is approved for inclusion.

Advanced tip: Mobilize family members to vote for the same software, increasing your chances.

Step 5: Following Up and Implementing the Response

Monitor ticket or voting status in "My Tickets" or "Software Voting". Possible results:

• Approved: Software is added to the cloud desktop.
• Update Scheduled: For versions, wait for notification.
• Rejected: Reasons include incompatibility or terms violation. Alternatives are suggested.
• More Information Needed: Respond to the ticket with details.

After inclusion, test on your profile and configure parental controls for minors. Share files if necessary.

Tip: Use VoIP for follow-up with support.

Advanced Tips and Troubleshooting

Maximizing the Process:

• Never group multiple requests in a single ticket.
• Follow The Wonder blog for new inclusions.
• Use VoIP for real-time support.
• For large families, delegate votes.

Troubleshooting:

• Ticket Not Sent: Check connection or clear Chrome cache.
• Vote Not Registered: Confirm if you used all monthly votes.
• Unexpected Rejection: Present appeal with more details.
• Response Delay: Contact via 24/7 chat.
• Incompatible Software: Consider internal emulators, if available.

Conclusion: Personalizing Your Experience on The Wonder

With this tutorial, you learned how to check, request and vote for software inclusion or updates on The Wonder. These steps ensure you enjoy unlimited resources, updated Windows, recent Office, infinite storage and VoIP in a secure environment accessible via Chrome. Community voting adds a collaborative touch, allowing you to shape the platform's library. For more help, consult the help center or contact [email protected]. Personalize your cloud desktop and make the most of it!